Products may be returned or exchanged within 30 days after receiving your order. A returned goods authorization (RGA) number is required for all product returns relating to a reimbursement or an exchange. Under no circumstance will a product return be accepted without an RGA number.
To request a RGA number, please contact us by email at Info@ebambu.ca or by phone 1-450-435-8252.
Returned products must be intact and in their original packaging. We will not accept returns of items which have been removed from their original packaging, assembled or modified. We will not accept any items marked as non-returnable on the product page. The invoice and RGA number must be included when returning products. Shipping charges as well as any related costs to product returns, except in the case of damaged or defective products, are assumed by you the buyer.
Upon receipt and verification of returned products, all sums debited from your account for the purchase of the returned products, will be credited with the excepting of shipping charges.
Inquiries or complaints about orders, shipping or returns can be made by email at Info@ebambu.ca or by phone 1-450-435-8252. All inquiries or complaints that are product specific will be redirected to the appropriate company customer service. We are only distributors of the products sold on our site.
Ebambu.ca online store reserves the right to modify this policy at any time without prior notice.